Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site. The use of our merchandise.

Using our Merchandise---- You do not eat or drink our products. If you put them on your skin test a small spot first. The burners we make do adjust and can get hot. We are not responsible for any thing that happens with our burners. We are not responsible for how you choose to use our products. You use our products at your own risk.

Description of Products--- Our products are numbered to help with ordering and for our organization. You can type in 124 in the search bar and it will take you to all the Peach products. Please read all the information about the product you are purchasing. Please check your order before you pay for your order. Please check your order when you receive your order in the mail.

Ordering Info-- When ordering remember that we make it as it's ordered. Incense takes 3 days. Small Regular Burners takes 3 days. Specialty burners that are on the site are already made. If you ask for a specific burner we will email you with specifics and what nonrefundable down payment you will need to pay, also how long it will take us to make the burner.

Back order items-- Some items can take about a week to make depending on what we have on hand already. We wanted you to be aware if you order an item that is back ordered it can take about a week for it to be ready to ship.  

Shipping & Delivery----Scents From The Harts ships all over the world. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Once we drop off your items to the Post Office they are know longer our responsibility. If something happened to your items you will need to contact the Post Office. If you think the cost of shipping is to high order more product to make the shipping worth it. We do not add any shipping charges to what the post office charges. We can not change the amount the post office charges.

There are No Refunds. We make sure to pack our items very well. We also make sure that your items are working properly. Items shipped USPS priority and flat rate has $50 insurance automatically. If anything is wrong with your items please contact the USPS. Please allow up to 72 hours for your items to ship. Large orders could take longer. You will receive an email to let you know if your order is delayed.